8. Content Responsibility
You are solely responsible for all files, websites, databases, applications, email content, and other data stored or transmitted through your account.
Last Updated: September 7, 2026
These Terms of Service govern your use of hosting, domain registration, email hosting, cloud services, and related services provided by Masubha Cloud Hosting. By purchasing or using our services, you agree to be bound by these Terms.
You must provide accurate and complete information when creating an account. You are responsible for ensuring that your use of our services complies with all applicable laws and regulations.
Masubha Cloud Hosting provides web hosting, cloud hosting, domain registration, email hosting, SSL-related services, and other digital infrastructure services.
Service specifications, storage limits, bandwidth limits, features, and prices may vary according to the selected package.
You are responsible for protecting your account credentials and for all activity conducted through your account. You must immediately notify us if you suspect unauthorized access or compromise of your account.
You may not use our services for activities that:
Email services must be used responsibly. Sending spam, unsolicited bulk messages, phishing messages, malicious attachments, or deceptive communications is prohibited.
Accounts involved in serious or repeated email abuse may be suspended or terminated without notice where necessary to protect our infrastructure and other users.
Hosting resources must be used in accordance with the limits and intended purpose of the purchased package. Excessive CPU, memory, disk, network, or other resource consumption may result in optimization requests, restrictions, suspension, or migration to a suitable plan.
You are solely responsible for all files, websites, databases, applications, email content, and other data stored or transmitted through your account.
Domain registrations and renewals are subject to the rules and policies of the relevant domain registry. You are responsible for providing accurate registrant information and complying with applicable domain registration policies.
Services are provided according to the billing cycle and pricing displayed at the time of purchase. Payments must be completed by the applicable due date.
We reserve the right to change service prices with reasonable notice. Existing prepaid services will normally remain active until the end of their paid period.
Customers are responsible for ensuring that sufficient funds are available for service renewal. Failure to renew a service before its expiry may result in suspension or termination and possible data loss.
We may suspend a service where necessary due to non-payment, abuse, security threats, violation of these Terms, excessive resource usage, or activities that may negatively affect our infrastructure or other customers.
We may terminate services where there is a serious or repeated violation of these Terms, non-payment, fraudulent activity, or other circumstances that make continued service inappropriate or unsafe.
Cancellation and refund eligibility depends on the specific service purchased and any applicable promotional or service terms. Domain registration fees, third-party fees, and other non-refundable charges may not be eligible for refund.
Any approved refund will be processed using an appropriate payment method and may be subject to applicable processing conditions.
Although reasonable measures may be used to protect service data, customers should maintain their own independent backups. Masubha Cloud Hosting is not responsible for data loss caused by customer actions, software failures, security incidents, hardware failures, or circumstances beyond our reasonable control.
We aim to provide reliable and highly available services. However, uninterrupted availability cannot be guaranteed. Service interruptions may occur due to maintenance, network problems, hardware failures, security incidents, upstream provider issues, or other unforeseen events.
Scheduled and emergency maintenance may occasionally be required. Where practical, scheduled maintenance will be communicated in advance.
We implement reasonable technical and operational measures to protect our infrastructure. Customers are responsible for maintaining the security of their own applications, passwords, scripts, databases, and account credentials.
Customers retain ownership of their original content. Masubha Cloud Hosting retains ownership of its platforms, systems, software, branding, documentation, and infrastructure unless otherwise agreed in writing.
We may collect and process information necessary to provide services, manage accounts, process payments, communicate with customers, maintain security, and comply with legal obligations.
Certain services may depend on third-party providers, registries, payment processors, network providers, or software platforms. Their availability and terms may affect the services we provide.
Abuse reports may be investigated where they relate to services hosted on our infrastructure. Customers may be required to take corrective action where violations are identified.
To the maximum extent permitted by applicable law, Masubha Cloud Hosting shall not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use or inability to use our services.
You agree to indemnify and hold Masubha Cloud Hosting, its personnel, and service providers harmless from claims, losses, damages, or expenses arising from your misuse of the services or violation of these Terms.
We are not responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, power failures, telecommunications failures, internet outages, government actions, war, civil unrest, or major infrastructure incidents.
We may update these Terms from time to time to reflect changes in our services, technology, legal requirements, or business operations. The updated version will become effective when published on this page unless otherwise stated.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.
These Terms shall be governed by and interpreted in accordance with the laws of the United Republic of Tanzania, subject to applicable legal requirements.
These Terms, together with applicable service descriptions, invoices, policies, and agreements referenced herein, constitute the agreement governing your use of our services.
If you have questions regarding these Terms of Service, please contact us:
Masubha Cloud Hosting
Email:
care@gielab.co.tz
